Privacy Policy
Collected information
Privacy Policy for DaLouNa
Last updated: 23-07-2023
This privacy policy describes how DaLouNa (“we,” “us,” “our”) collects, uses and shares personal information provided when using our products and services. We value your privacy and ensure that your personal information is protected. Please read this policy carefully to understand how we use your information.
We may collect the following personal information when you use our products and services:
a. Identifying information: Name, age, gender, contact information (email address, phone number), and other similar information.
b. Product-related Data: Information related to purchases of our products, such as order information, payment information, and billing information.
c. Customer Service-Related Data: Information provided during communication with our customer service, including questions, comments or complaints.
d. Optional Data: Data you provide voluntarily, such as survey results or participation in promotional activities.
Use of information
We use your personal information for the following purposes:
a. To provide and improve our products and services to meet your specific needs and preferences.
b. To provide you with important information about our products and services, including updates, changes and offers.
c. To process and execute transactions related to purchases of our products.
d. To respond to your questions, comments or complaints.
e. To improve and optimize our customer service.
Liability and accountability
DaLouNa provides advice regarding our products and services based on our knowledge and experience. However, we are not liable for any direct, indirect, incidental, consequential, special or exemplary damages resulting from the use of our advice or our products. We recommend that you always consult a healthcare professional before using our products, especially if you have specific health conditions.
The customer is responsible for the proper use of our products. It is important to read and follow the product information, instructions and warnings on our packaging and website. Do not use our products if you have allergies to certain ingredients. In case of side effects or irritations, stop using the product immediately and consult a doctor.
Data preservation and security
We keep your personal data only as long as necessary to fulfill the purposes listed above. We take reasonable and appropriate technical and organizational measures to protect your data from unauthorized access, loss, destruction or alteration.
Information sharing
We do not share your personal information with third parties unless necessary to fulfill the above purposes or as required by law. In such cases, we will ensure that the third parties treat your data confidentially and use it only for the specific purposes for which it was provided.
Your rights
You have the right to:
a. Request access to the personal information we hold about you.
b. Correct inaccurate data.
c. Object to the processing of your data.
d. Revoke your consent to data processing.
e. Request the erasure of your personal data, except where we are required by law to retain it.
Contact us
If you have any questions about our privacy policy or your personal information, please contact us at info@dalouna.nl